=Simply Rowan Atkinson=

Tuesday, January 20, 2009

Complaint letter

I lodged a complaint against a SBS bus service... about 3 months ago? (which means its dated back to last year!)

And just when I had clean forgotten about it, they finally replied back to me with an apology.
If you are wondering what I had complained about, its regarding the "LONG-wait-and-still-no sight-of-the-bus" situation which many passengers and myself had experienced.

I was super duper (note that) fed-up when I missed the last train home JUST because of the long wait of bus, which I suppose could be avoided should it arrive earlier-or quicker.
Fuming with rage, I wrote in to the company and complained about the unpleasant experience. (Pei Wen and I was stranded at the far end of Singapore without any train back that day - TILL the middle of the night!) Fancy that, I was about to burst into tears as I couldn't really afford to take the cab, especially with the extra surcharges.

If not for her brother's help in driving us back in his vehicle, I may have fainted on the streets from all the frustration and exhuastion. (Thanks!)

Well... That happened months ago.. So forget it. Its just something that would be remembered as a bad experience. At least the company did take the effort in responding and even bothering to send me a reasonable reason in regards to the situation.

Duh. Anyway, I think I had became a "Complain Queen" ever since then. Whenever something displeases me, the first word that pops into my mind will be "COMPLAIN"! And of course I don't complain unreasonably, lah. I will always provide the reasons of why I am displeased, and explain the situation in a polite manner.

So... Yes, I'm a "Complain Queen", but I am definitely not a regular at that! :P

P/S: Will be updating an entry about today's events..probably tomorrow. Do stay tuned for the updates.. with picturs provided!! ;-) *winks

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Name: Catherine
Singapore Polytechnic-DXDIP
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