Saturday, February 28, 2009
The worst Kbox service ever.
OMG. OMG. AND MORE OMG.
I can't believe I tolerated this nonsense from the KBOX management. I am so freaking infuriated that I had promised myself not to prationise KBOX again. Seriously, they need some amendments to their services or policy if they want to expand or attract more customers.
So what if they are gaining more customers now? In fact, gaining so much that they have the cheek to adjust their timings and pricings anytime while we, the customers, have to be at the losing end?
TAKE A LOOK AT YOUR OWN PRICING LIST FOR STUDENT TAPAS MEAL FROM YOUR OWN WEBSITE, YOU UNJUSTIFIABLE CHEAT.
(For clearer view, go to: http://kbox.com.sg/Promotion.aspx?u=22)
What does the top right corner indicate?
14:00 - 19:00!
I know its my own fault for not reserving the place beforehand, but WHY WERE WE FREAKING CHARGED THE SAME PRICE ($17.50 on weekend, mind you) WHILE OUR TIMING WAS CUT SHORT DUE TO YOUR "Inavailibility of sufficient room(s)"? On top of that, we have to bear the bad service rendered to us?
It all began this afternoon when we went in to Kbox at 2pm, but was told that there would only be rooms available at 2.30pm since we didn't book beforehand and business was good. (Initially, I was thinking that losing half an hour of singing time shouldn't be THAT bad, but boy! Was I proven WRONG.)
Granted, we agreed to stay till 2.30pm, expecting the staff to inform us once rooms were made available. We loitered around the vacinity while chatting.
When it was almost 2.30pm, we came in again and was greeted by a long queue. Well, I thought nothing of it then, as all those who made reservations were supposed to have the priority to have the rooms.
But I sensed something wrong when I observed the group of people in front of us. They seemed to be going in without reservations.
It was then that I told Edwin to check with the staff who had attended to us earlier whether there are rooms available.
AND YES, THERE INDEED WAS.
I was fortunate enough not to wait around there like a fool. We weren't even informed of anything about the availibity even though we were considered one of the earlier group who asked and arrived.
Worse still, that lady staff DID NOT even seem to remember us (less than half an hour), and asked us the same question about reservations when we got up to the counter. Is she feigning ignorance or what?
She treated us like total new people who just came in! Not only that, her attitude needs some management. She was giving out a face and speaking in such a way that we owe her $500.
Before Shi Yun signed up for her free membership card with my coupon, we were told to present our student card as proof that we are students, and for Shi Yun, the staff requested for her I/C card,too, for the membership.
Probably Edwin mistook her words and thought she was referring to us, and he took out his I/C card to show her instead of student's.
Guess what the lady said?
"OH, if you never take and show me your student card, then I shall charge you as adult fee HOR".
Gosh, does Kbox provide staff training for approriate manners? That was certainly NOT so polite. She made it sound more like a THREAT than a message conveyed.
Well, after everything finished, she told us that our singing session will be from 2.30pm to 5.30pm.
What the...? 3 HOURS ONLY?
Hello, it has always been known that KBOX Happy Hour, especially STUDENT TAPAS MEAL, is from 2-7pm, and IT IS EVEN INDICATED CLEARLY ON THE WEBSITE.
I feigned shockness (even though I knew) and told her "HUH? 3 hours only? I thought its 2pm-7pm"?
Her reply: (Roughly)
"Oh, because there are reservations made to the room after 5.30pm, unless the customers cancel away their reservations, then your session will be till 5.30pm. Otherwise, we will extend your session till 7pm".
OH. SO MUCH FOR PROFESSIONALISM.
Well, summing all up, it means that going in will be equivalent to taking a RISK. If there are FEWER customers, then your session will be till 7pm. If there are MORE, then sorry, 5.30pm and BYE BYE, even though the standard time should be till 7pm.)
I took this risk a few weeks ago while going there with my AH DING, and we were given time till 7pm alright. But this goes to show that KBOX has no standard in their timing at all, in fact, equivalent to letting the customers take the risk of "ITS EITHER 5.30pm OR 7.00PM".)
Actually, I knew this kind of policy existed beforehand, but the reason I agreed to went in is because THEY GAVE US A CHANCE, or a GLEAM OF HOPE, OF HAVING THE ROOM TILL 7pm.
Should they have a more FIRM and STANDARDISED schedule, we wouldn't land ourselves in this mess.
I wouldn't have went in if they said "OH, THE TIMING IS FROM 2PM TO 5.30PM. CONFIRMED".
But the problem here is, other than MONEY, they have no confirmations in their mangement at ALL! Everything has to depend on THEIR availbility and whether there are alot of customers or not.
This leaves me thinking, WHY IN THE WORLD, SHOULD WE, THE CUSTOMERS, CARE whether you have reservations or GOOD business on that particular day? Why should we have to DEPEND on your own economy?
So what if you have a large flow of customers coming to your outlet? Does that mean we will have to GIVE WAY and lose out for you? That's selfish!
(Singlish time: You have more customers your problem lah! Why drag us in to give you the rooms? If not then deduct our money accordingly lah! You think you what? Now got customers doesn't ensure it will be permanent! How to keep it going if your policy like that huh?!)
OK, *ahem* excuse me for my use of singlish. I was fuming!
*breathe in and OUT... In and OUT*
Okay, back to normal now...
I read from a particular blogger's blog that they were told that 7pm is only allowed when one makes reservations. But I was not told about this at all? I think they are just leading a "Suka-Suka" (ANYTHING!) policy. So much so that they are able to freely change their conditions in whatever way they want.
I had checked through the net, and found out that different bloggers had blogged out their different experiences in DIFFERENT KBOX outlets. And it seems like NOT ALL KBOX OUTLET give the same treatment to customers, in terms of charges and hours.
Some kbox outlets will only let you sing till 5.30pm, while others allow up to 7-8pm! And the charges are all the same! Thats the problem with their timings and pricings. It really depends on which branch you go to. Isn't that insanity?
Let me give an example here: EACH AND EVERY LONG JOHN SILVER outlet has the standard pricing. Do you see a $4.95 meal in this outlet, and $8.00 for the SAME THING in another? Does the charges VARY from outlet to outlet? The answer is, NO.
No matter what outlets are they out there, I believe they are filed under the same company's name, and everything should be standardised. In Kbox's case, sometimes their differences in timings and pricings are HUGE. They may charge you $16 today, and $18, $20 or even $22 tomorrow.
(There was once I went to KBOX from 11am-7pm, FOR ONLY $16+! I doubt they are giving us this price ever again.)
Its not as if I am trying to ruin their reputation here or something, but aren't they actually aware of the displeasure that customers are getting? I'd already complained to KBOX once for an overpriced case when I was charged adult price even though I signed in as student's. It was my friend who asked me to forget it, but I still went ahead to lodge a complaint as I felt injustice then.
Furthermore, I always signed in under the student's package, and I don't think they even give any consideration for students at all. I still find the charges OVERPRICED. Whats the difference in paying only a few dollars lesser? Its not as though we are talking about a $10 difference here.
Utterly outrageous and ridiculous. I thought companies with reputation should be more standardised and show more professionalism.
After this experience, it kind of disgusted me.
I know Kbox does not mind losing me as their customer here, but sorry to say that the bad impression will always be imprinted due to CASE OF MISLEADING.
and YES, I will be changing my KTV sessions to Partyworld.
I had went once before, and it surprised me. Though it's a wee bit expensive than sickening KBOX, but I think I won't mind paying a higher price for a company who shows more professionalism, and most importantly, non-misleading standardised schedules.
LOOK AT PARTYWORLD:
I don't think even after all the "++++", it will amount up to $17.50. AND THIS IS NOT EVEN A STUDENT PACKAGE!
Furthermore, they are giving 4 hours here, BETTER than pathetic unconfirmed hours.
Thank you very much, Kbox, for your PROFESSIONAL and WONDERFUL services rendered. I appreciate it soooo much that I will avoid going there in the future for fear of being overcharged unneccessarily again.
*I'm lodging another complaint to KBOX tomorrow. You might be rolling your eyes and laughing at me for being such a complaint queen, but I just feel its important to let them KNOW about the feedbacks from customers. As much as they disgust me now, I still hope for them to improvise on their services so future customers will not face what I'd experienced. You think complaining is fun? I feel bad to complain, too! But afterall, I only do that when its beyond my toleration*.
I can't believe I tolerated this nonsense from the KBOX management. I am so freaking infuriated that I had promised myself not to prationise KBOX again. Seriously, they need some amendments to their services or policy if they want to expand or attract more customers.
So what if they are gaining more customers now? In fact, gaining so much that they have the cheek to adjust their timings and pricings anytime while we, the customers, have to be at the losing end?
TAKE A LOOK AT YOUR OWN PRICING LIST FOR STUDENT TAPAS MEAL FROM YOUR OWN WEBSITE, YOU UNJUSTIFIABLE CHEAT.
(For clearer view, go to: http://kbox.com.sg/Promotion.aspx?u=22)
What does the top right corner indicate?
14:00 - 19:00!
Get that? In other words, it means 2pm-7pm!
And what's up with chasing us out at 5.30pm?!I know its my own fault for not reserving the place beforehand, but WHY WERE WE FREAKING CHARGED THE SAME PRICE ($17.50 on weekend, mind you) WHILE OUR TIMING WAS CUT SHORT DUE TO YOUR "Inavailibility of sufficient room(s)"? On top of that, we have to bear the bad service rendered to us?
It all began this afternoon when we went in to Kbox at 2pm, but was told that there would only be rooms available at 2.30pm since we didn't book beforehand and business was good. (Initially, I was thinking that losing half an hour of singing time shouldn't be THAT bad, but boy! Was I proven WRONG.)
Granted, we agreed to stay till 2.30pm, expecting the staff to inform us once rooms were made available. We loitered around the vacinity while chatting.
When it was almost 2.30pm, we came in again and was greeted by a long queue. Well, I thought nothing of it then, as all those who made reservations were supposed to have the priority to have the rooms.
But I sensed something wrong when I observed the group of people in front of us. They seemed to be going in without reservations.
It was then that I told Edwin to check with the staff who had attended to us earlier whether there are rooms available.
AND YES, THERE INDEED WAS.
I was fortunate enough not to wait around there like a fool. We weren't even informed of anything about the availibity even though we were considered one of the earlier group who asked and arrived.
Worse still, that lady staff DID NOT even seem to remember us (less than half an hour), and asked us the same question about reservations when we got up to the counter. Is she feigning ignorance or what?
She treated us like total new people who just came in! Not only that, her attitude needs some management. She was giving out a face and speaking in such a way that we owe her $500.
Before Shi Yun signed up for her free membership card with my coupon, we were told to present our student card as proof that we are students, and for Shi Yun, the staff requested for her I/C card,too, for the membership.
Probably Edwin mistook her words and thought she was referring to us, and he took out his I/C card to show her instead of student's.
Guess what the lady said?
"OH, if you never take and show me your student card, then I shall charge you as adult fee HOR".
Gosh, does Kbox provide staff training for approriate manners? That was certainly NOT so polite. She made it sound more like a THREAT than a message conveyed.
Well, after everything finished, she told us that our singing session will be from 2.30pm to 5.30pm.
What the...? 3 HOURS ONLY?
Hello, it has always been known that KBOX Happy Hour, especially STUDENT TAPAS MEAL, is from 2-7pm, and IT IS EVEN INDICATED CLEARLY ON THE WEBSITE.
I feigned shockness (even though I knew) and told her "HUH? 3 hours only? I thought its 2pm-7pm"?
Her reply: (Roughly)
"Oh, because there are reservations made to the room after 5.30pm, unless the customers cancel away their reservations, then your session will be till 5.30pm. Otherwise, we will extend your session till 7pm".
OH. SO MUCH FOR PROFESSIONALISM.
Well, summing all up, it means that going in will be equivalent to taking a RISK. If there are FEWER customers, then your session will be till 7pm. If there are MORE, then sorry, 5.30pm and BYE BYE, even though the standard time should be till 7pm.)
I took this risk a few weeks ago while going there with my AH DING, and we were given time till 7pm alright. But this goes to show that KBOX has no standard in their timing at all, in fact, equivalent to letting the customers take the risk of "ITS EITHER 5.30pm OR 7.00PM".)
Actually, I knew this kind of policy existed beforehand, but the reason I agreed to went in is because THEY GAVE US A CHANCE, or a GLEAM OF HOPE, OF HAVING THE ROOM TILL 7pm.
Should they have a more FIRM and STANDARDISED schedule, we wouldn't land ourselves in this mess.
I wouldn't have went in if they said "OH, THE TIMING IS FROM 2PM TO 5.30PM. CONFIRMED".
But the problem here is, other than MONEY, they have no confirmations in their mangement at ALL! Everything has to depend on THEIR availbility and whether there are alot of customers or not.
This leaves me thinking, WHY IN THE WORLD, SHOULD WE, THE CUSTOMERS, CARE whether you have reservations or GOOD business on that particular day? Why should we have to DEPEND on your own economy?
So what if you have a large flow of customers coming to your outlet? Does that mean we will have to GIVE WAY and lose out for you? That's selfish!
(Singlish time: You have more customers your problem lah! Why drag us in to give you the rooms? If not then deduct our money accordingly lah! You think you what? Now got customers doesn't ensure it will be permanent! How to keep it going if your policy like that huh?!)
OK, *ahem* excuse me for my use of singlish. I was fuming!
*breathe in and OUT... In and OUT*
Okay, back to normal now...
I read from a particular blogger's blog that they were told that 7pm is only allowed when one makes reservations. But I was not told about this at all? I think they are just leading a "Suka-Suka" (ANYTHING!) policy. So much so that they are able to freely change their conditions in whatever way they want.
I had checked through the net, and found out that different bloggers had blogged out their different experiences in DIFFERENT KBOX outlets. And it seems like NOT ALL KBOX OUTLET give the same treatment to customers, in terms of charges and hours.
Some kbox outlets will only let you sing till 5.30pm, while others allow up to 7-8pm! And the charges are all the same! Thats the problem with their timings and pricings. It really depends on which branch you go to. Isn't that insanity?
Let me give an example here: EACH AND EVERY LONG JOHN SILVER outlet has the standard pricing. Do you see a $4.95 meal in this outlet, and $8.00 for the SAME THING in another? Does the charges VARY from outlet to outlet? The answer is, NO.
No matter what outlets are they out there, I believe they are filed under the same company's name, and everything should be standardised. In Kbox's case, sometimes their differences in timings and pricings are HUGE. They may charge you $16 today, and $18, $20 or even $22 tomorrow.
(There was once I went to KBOX from 11am-7pm, FOR ONLY $16+! I doubt they are giving us this price ever again.)
Its not as if I am trying to ruin their reputation here or something, but aren't they actually aware of the displeasure that customers are getting? I'd already complained to KBOX once for an overpriced case when I was charged adult price even though I signed in as student's. It was my friend who asked me to forget it, but I still went ahead to lodge a complaint as I felt injustice then.
Furthermore, I always signed in under the student's package, and I don't think they even give any consideration for students at all. I still find the charges OVERPRICED. Whats the difference in paying only a few dollars lesser? Its not as though we are talking about a $10 difference here.
Utterly outrageous and ridiculous. I thought companies with reputation should be more standardised and show more professionalism.
After this experience, it kind of disgusted me.
I know Kbox does not mind losing me as their customer here, but sorry to say that the bad impression will always be imprinted due to CASE OF MISLEADING.
and YES, I will be changing my KTV sessions to Partyworld.
I had went once before, and it surprised me. Though it's a wee bit expensive than sickening KBOX, but I think I won't mind paying a higher price for a company who shows more professionalism, and most importantly, non-misleading standardised schedules.
LOOK AT PARTYWORLD:
I don't think even after all the "++++", it will amount up to $17.50. AND THIS IS NOT EVEN A STUDENT PACKAGE!
Furthermore, they are giving 4 hours here, BETTER than pathetic unconfirmed hours.
Thank you very much, Kbox, for your PROFESSIONAL and WONDERFUL services rendered. I appreciate it soooo much that I will avoid going there in the future for fear of being overcharged unneccessarily again.
*I'm lodging another complaint to KBOX tomorrow. You might be rolling your eyes and laughing at me for being such a complaint queen, but I just feel its important to let them KNOW about the feedbacks from customers. As much as they disgust me now, I still hope for them to improvise on their services so future customers will not face what I'd experienced. You think complaining is fun? I feel bad to complain, too! But afterall, I only do that when its beyond my toleration*.
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Name: Catherine
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